Every conversation in one inbox — next to the client and the order
WhatsApp and site orders are already in one window; Instagram and Telegram are next. Reply in one place, turn the chat into an order, and never lose a customer between apps.
One window for your channels
Stop juggling phones and tabs. WhatsApp and site orders land in one inbox where your whole team works — without passing the shop's phone around.
- ✓WhatsApp and site form — today
- ✓Instagram Direct and Telegram — coming soon
- ✓A responsible manager for each dialog
The dialog knows the client
Each conversation is attached to the customer card with full history and past orders. A first message creates the card automatically, so nothing is lost.
Turn a chat into an order
Build the order right inside the conversation — products and delivery window — linked to the same customer you're talking to. No copy-paste.
Voice notes, locations, suppliers
Voice notes, reactions, locations and contacts show up as on the phone. Group chats with suppliers and wholesalers are in the inbox too — read-only.
Where it shines
Peak-day rush
On 14 Feb or 8 March the whole team works one queue — nothing slips.
Handover between shifts
Each dialog has a responsible manager, and the next one sees the full thread and order.
From DM to delivery
A casual message becomes an order with an address in a couple of taps.
Acanta chats vs a separate inbox tool
Questions florists ask
Do I hand over my passwords?
No. WhatsApp connects by QR code, like WhatsApp Web; your team works the inbox without picking up the shop's phone.
Which channels are supported?
Today — WhatsApp (several numbers per studio) and the site form. Next — Instagram Direct and Telegram. All in the same inbox.
Are there bots and auto-replies?
They're on the roadmap. Today your team runs the dialogs, and each dialog has a responsible manager.
See it on your own shop
Set up with your data. Free plan — free with no time limit; Pro and Max — 14 days free to try.